Refund policy
Returns & Refund Policy
Last Updated: August 2026
At Drop Zone, we want you to be happy with your purchase. If something isn't right, we'll do our best to make it right.
Returns
You may return eligible items within 30 days of receiving your order.
To qualify for a return, products must:
- Be unworn and unused
- Be in their original condition
- Have all original tags attached
- Be returned in the original packaging where possible
- Be free from stains, odours or damage
Unfortunately, we cannot accept returns that do not meet these conditions unless the item is defective.
Faulty or Defective Products
If your item arrives damaged, defective or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
If the product is confirmed to be faulty, Drop Zone will cover the cost of return shipping and will offer one of the following:
- Replacement
- Repair (where applicable)
- Full refund
Incorrect Size
We understand that sizing can sometimes be tricky.
If you'd like to exchange your item for another size:
- Contact us within 30 days
- The item must be unworn and in new condition
- Customers are responsible for return shipping unless the incorrect item was supplied.
Replacement items will be shipped once we receive and inspect the returned item.
Non-Returnable Items
The following products cannot be returned unless faulty:
- Customised or personalised products
- Gift cards
- Clearance or final sale items (unless required by law)
Refunds
Once we receive and inspect your return, we'll notify you of the outcome.
If approved, refunds will be processed to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless:
- The wrong product was supplied
- The product is defective
- Required by applicable consumer law
Return Shipping
If the return is due to:
Our mistake
We pay the return shipping.
Examples include:
- Incorrect item
- Faulty product
- Manufacturing defect
Customer preference
Examples include:
- Ordered the wrong size
- Changed your mind
- Ordered the wrong colour
The customer is responsible for return shipping costs.
Exchanges
We currently exchange items for:
- Different size
- Different colour (subject to stock availability)
If your preferred item is unavailable, we'll issue a refund or store credit.
Sale Items
Sale items may be exchanged if stock is available.
Unless the item is faulty, sale items are generally not refundable.
Cancellations
Orders may be cancelled before they have been packed or shipped.
Once an order has been dispatched, it must be processed as a return after delivery.
Where permitted under South African law, an administration fee may apply to cancellations after payment has been processed.
Consumer Protection Act
Nothing in this policy limits any rights you have under the South African Consumer Protection Act (CPA) 68 of 2008.
Contact Us
If you need assistance with a return or exchange, please contact us.
Drop Zone
Email: franscois@drop-zone.co.za
WhatsApp: +27 82 310 6447
Response time: Within 1 business day
Recommended Shopify Settings
For Drop Zone, I recommend keeping your policy simple and customer-friendly:
- 30-day returns
- Free returns only if the product is faulty or we made a mistake
- 30-day size exchanges
- 5–10 business day refunds
- Cancel any order before dispatch
- Clear statement that CPA rights always apply
- No restocking fees
- Easy WhatsApp support (this fits your brand's approachable personality)
This strikes a good balance between protecting your business and reinforcing Drop Zone's positioning as a friendly, value-focused brand that looks after everyday golfers.
